How the Daiwa after-sales service works for private customers
âeuros¯Individuals can therefore contact Daiwa after-sales service directly for any queries regarding their reels, rods or accessories. Individuals can access the after-sales service via the official website (support.daiwa.com), by phone, post or e-mail. They can order spare parts or request repairs directly from Daiwa, with or without warranty.
After filling in the necessary information (model, part number, description of the problem), the customer receives a quotation and can track the progress of their request online. Repaired parts or products are shipped directly to the customer's address anywhere in the European Union.
Daiwa's after-sales service is renowned for its reliability, with qualified technicians able to work on the whole range, including models with the latest technology.
The strengths of such a service
- Save timeâeuros¯: no need to go through an intermediary, which speeds up the process.
- Personalized follow-up: customers can track the progress of their requests and talk directly to the after-sales service department.
- Quality control¯: all repairs and parts are subject to Daiwa quality control, which is renowned for its rigorous standards.
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The opening of Daiwa's after-sales service to private customers simplifies and speeds up the maintenance and repair of equipment, while maintaining a high level of quality and service, which is of interest to many anglers who use the brand's products.
